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Shipping & delivery

Please note: This is a translation of the German original, provided for your convenience. Only the German version is legally binding. In the event of any discrepancy, the German version shall prevail.

Delivery area

We deliver to all Member States of the European Union.

We do not deliver to territories that lie outside the customs territory or the VAT territory of the European Union. These include in particular:

  • the Canary Islands, Ceuta and Melilla (Spain)
  • the Åland Islands (Finland)
  • the French overseas territories, for example Guadeloupe, French Guiana, Martinique, Mayotte, Réunion and Saint-Martin
  • Mount Athos (Greece)
  • Livigno and Campione d’Italia (Italy)
  • Heligoland and Büsingen am Hochrhein (Germany)
  • the areas of the Republic of Cyprus in which the Government of the Republic of Cyprus does not exercise effective control

We do not deliver to countries outside the European Union, such as Switzerland or the United Kingdom.

Shipping costs

  • Delivery within Germany: €8.95
  • Delivery to all other Member States of the European Union: €14.95

Shipping costs are charged once per order and include statutory VAT. They are shown to you in the shopping basket and before you place your order.

As we deliver exclusively within the customs and VAT territory of the European Union, no customs duties or import charges apply.

Delivery times

  • Germany: 2–3 working days
  • all other Member States of the European Union: 3–7 working days

Working days are Monday to Friday, excluding public holidays. The delivery time begins on the day after the contract is concluded; as a rule, this is the day after you place your order.

Shipping carrier

We ship all orders with UPS. As soon as your order has left our warehouse, you will receive a shipping confirmation by e-mail.

Delivery address

Please provide a street address. Unfortunately, we are unable to deliver to parcel lockers, post offices or PO boxes.

Transport damage

If a parcel is delivered to you with obvious transport damage, please report this directly to the delivery driver if possible and contact us promptly at bestellung@spranz.de. Your statutory rights, in particular your statutory warranty rights, do not depend on this. However, by doing so you help us to assert our own claims against the shipping carrier.